Maximizing return on investments and agility in information systems investment decisions: the CRUDi framework
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Data
2014
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O alinhamento dos Sistemas de Informação (SI) com os objetivos de negócio nas organizações é um tópico de grande importância mas que nem sempre é valorizado ou tomado em suficiente consideração (Smaczny 2001, Tan 2006, Malta 2010). Em geral, os decisores de negócio têm diferentes opiniões dos CIOs no que respeita aos SI, especialmente em relação à sua importância e valor para o negócio, bem como sobre os seus investimentos (Smaczny 2001).
Este trabalho estuda, discute e propõe novas abordagens a metodologias e ferramentas utilizadas para avaliar a importância relativa de cada Sistema de Informação para o negócio. Este trabalho também sugere a introdução de novos indicadores para melhorar o apoio à decisão com informação sobre as prioridades de investimento, caracterizando a importância de cada processo no suporte à estratégia de negócio.
A metodologia design science foi considerada adequada para o papel de suporte metodológico necessário ao processo de estruturação de respostas às perguntas formuladas e aos objetivos iniciais da pesquisa. A CRUDi Framework, artefacto desenvolvido no âmbito do presente projeto de investigação, apresenta-se como uma ferramenta para apoiar a decisão em investimentos de SI. A CRUDi Framework inclui a definição do CRUDi Cube que é uma abstração idealizada a partir da matriz de CRUD, à qual foi adicionada uma nova dimensão: importância. A etapa de validação do novo artefacto foi realizada tendo por base a indústria financeira.
Os principais contributos deste trabalho são a CRUDi Framework como ferramenta para melhorar o alinhamento entre as estratégias de negócio e de Sistemas de Informação, o inquérito CRUDi e os seus resultados que qualificam as opiniões da indústria financeira relativamente à importância relativa dos processos e dos investimentos, e dois casos de estudo resultantes da aplicação prática e real da CRUDi Framework.
The alignment of Information Systems with the business goals of an organization is a topic of great importance but one that is not always properly valued nor taken into consideration (Smaczny 2001, Tan 2006, Malta 2010). In general, managers have different opinions from those defended by CIOs in relation to Information Systems, especially with regard to their importance and value to the business as well as in terms of investment needs (Smaczny 2001). This work studies, discusses and proposes new approaches to methodologies and tools used for assessing the relative importance of each information system to businesses. This work also suggests the introduction of new key indicators for better decision support and to identify investment priorities, presenting results regarding the relative importance of each process in the support of the business strategy. The design science methodology was considered the adequate research methodology for supporting all the research activities, and it was adopted in order to provide answers to the formulated questions and objectives. The proposed CRUDi Framework, main artefact developed in the scope of the present research project, presents itself as a management and decision support tool for IS investments, and is based on another new artefact named “CRUDi Cube”. The CRUDi Framework includes the definition of the CRUDi Cube which is an abstraction idealized from the CRUD Matrix, which was extended by an extra dimension: importance. The validation of the new artefact was made based on the financial industry. The main contributions of this work are the CRUDi Framework as a tool to improve alignment between business and information systems strategies, the CRUDi Survey and its results qualifying the financial industry opinion regarding the relative importance of processes and investments and two case studies resulting from the application of the CRUDi framework.
The alignment of Information Systems with the business goals of an organization is a topic of great importance but one that is not always properly valued nor taken into consideration (Smaczny 2001, Tan 2006, Malta 2010). In general, managers have different opinions from those defended by CIOs in relation to Information Systems, especially with regard to their importance and value to the business as well as in terms of investment needs (Smaczny 2001). This work studies, discusses and proposes new approaches to methodologies and tools used for assessing the relative importance of each information system to businesses. This work also suggests the introduction of new key indicators for better decision support and to identify investment priorities, presenting results regarding the relative importance of each process in the support of the business strategy. The design science methodology was considered the adequate research methodology for supporting all the research activities, and it was adopted in order to provide answers to the formulated questions and objectives. The proposed CRUDi Framework, main artefact developed in the scope of the present research project, presents itself as a management and decision support tool for IS investments, and is based on another new artefact named “CRUDi Cube”. The CRUDi Framework includes the definition of the CRUDi Cube which is an abstraction idealized from the CRUD Matrix, which was extended by an extra dimension: importance. The validation of the new artefact was made based on the financial industry. The main contributions of this work are the CRUDi Framework as a tool to improve alignment between business and information systems strategies, the CRUDi Survey and its results qualifying the financial industry opinion regarding the relative importance of processes and investments and two case studies resulting from the application of the CRUDi framework.
Descrição
Tese de Doutoramento em Informática
Palavras-chave
Sistemas de informação , Gestão , Inquéritos , Inteligência de negócio , CRUDi , Suporte à decisão , Framework , Indústria financeira