Partilha de conhecimento e performance organizacional no setor da construção: estudo de caso
Data
2018-10-09
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Resumo
O setor da construção atravessa um momento de instabilidade e recessão e uma solução poderá passar por uma melhor adaptação das empresas do setor à era do conhecimento. Apesar dos conceitos da gestão de conhecimento estarem a ser bem implementados no setor industrial, o setor da construção tem tido dificuldades para adotar as práticas e estratégias da gestão de conhecimento. Existe uma necessidade urgente de estabelecimento de processos de gestão de conhecimento no setor da construção para que sejam sistematicamente capturadas, codificadas e partilhadas lições aprendidas. Desta forma, a presente dissertação pretende confirmar as ligações existentes entre fatores inibidores e facilitadores da partilha de conhecimento e performance organizacional no seio de organizações do setor da construção civil. Estas levaram à construção de um modelo concetual de investigação, validada pela análise quantitativa subsequente de um estudo levado a cabo através de um estudo de caso confirmatório, aplicado a uma amostra intencional, efetuado a uma empresa do setor da construção previamente definida com recurso a um questionário, alvo de um pré-teste, composto por variáveis devidamente testadas e validadas na literatura existente, que representam facilitadores e inibidores da partilha de conhecimento na sua generalidade tais como colaboração, confiança, intenção de partilha de conhecimento, comportamento e atitude de partilha de conhecimento, descentralização, aprendizagem e performance organizacional da empresa. Estas fases compõem a metodologia desta dissertação que pretende responder à questão de partida: os fatores inibidores e facilitadores da partilha de conhecimento influenciam a performance organizacional das empresas de construção civil? A oportunidade de apresentar os resultados obtidos da análise efetuada à empresa estudada aos membros da Administração e a indicação de possíveis mudanças fáceis de executar no ambiente particular da empresa, gerou alguns danos colaterais positivos. Exemplos dessas mudanças foram mencionados pelos próprios gestores e codificados por membros administrativos da empresa e constam já como alterações fruto da clarificação que este estudo proporcionou, que, além do contributo esperado para a área da Gestão, pode, em primeiro lugar, dar a sua contribuição para a melhoria da performance da empresa estudada.
The construction sector is experiencing a time of instability and recession and a solution could be a better adaptation of the sector companies to the era of knowledge. Although knowledge management concepts are being well implemented in the industrial sector, the construction sector has had difficulties adopting the practices and strategies of knowledge management. There is an urgent need to establish knowledge management processes in the construction sector to systematically capture, codify and share lessons learned. In this way, the present dissertation intends to confirm the existing links between inhibiting factors and facilitators of knowledge sharing and organizational performance within civil construction organizations. These led to the construction of a conceptual research model, validated by the subsequent quantitative analysis of a study carried out through an confirmatory case study, applied to an intentional sample, made to a previously defined construction company using a questionnaire, who has pre-tested, composed of variables duly tested and validated in the existing literature, which represent facilitators and inhibitors of knowledge sharing in general, such as collaboration, trust, intention to share knowledge, behaviour and attitude to share knowledge, decentralization and learning. These phases compose the methodology of this dissertation that tries to answer the starting question: Do inhibitors and facilitators of the knowledge sharing influence the organizational performance of the civil construction companies? The opportunity to present the results obtained from the analysis made to the members of Management and the indication of possible changes that were easy to execute in the company's private environment, generated some positive collateral damage. Examples of these changes were mentioned by the managers themselves and codified by administrative members of the company and are already presented as changes due to the clarification provided by this study which, in addition to the expected contribution to the Management area, can firstly contribute to improve the performance of the company studied.
The construction sector is experiencing a time of instability and recession and a solution could be a better adaptation of the sector companies to the era of knowledge. Although knowledge management concepts are being well implemented in the industrial sector, the construction sector has had difficulties adopting the practices and strategies of knowledge management. There is an urgent need to establish knowledge management processes in the construction sector to systematically capture, codify and share lessons learned. In this way, the present dissertation intends to confirm the existing links between inhibiting factors and facilitators of knowledge sharing and organizational performance within civil construction organizations. These led to the construction of a conceptual research model, validated by the subsequent quantitative analysis of a study carried out through an confirmatory case study, applied to an intentional sample, made to a previously defined construction company using a questionnaire, who has pre-tested, composed of variables duly tested and validated in the existing literature, which represent facilitators and inhibitors of knowledge sharing in general, such as collaboration, trust, intention to share knowledge, behaviour and attitude to share knowledge, decentralization and learning. These phases compose the methodology of this dissertation that tries to answer the starting question: Do inhibitors and facilitators of the knowledge sharing influence the organizational performance of the civil construction companies? The opportunity to present the results obtained from the analysis made to the members of Management and the indication of possible changes that were easy to execute in the company's private environment, generated some positive collateral damage. Examples of these changes were mentioned by the managers themselves and codified by administrative members of the company and are already presented as changes due to the clarification provided by this study which, in addition to the expected contribution to the Management area, can firstly contribute to improve the performance of the company studied.
Descrição
Dissertação original para efeito de obtenção do grau de Mestre em Gestão, variante Gestão Empresarial, sendo apresentado na Universidade de Trás-os-Montes e Alto Douro
Palavras-chave
Gestão de conhecimento , Partilha de conhecimento , Fatores inibidores , Fatores influenciadores , Performance organizacional , Setor da construção