Diagnóstico e mudança organizacional – Vila Real Social, E.M., S.A.
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2019-11-05
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O presente relatório surge no seguimento do estágio curricular que foi realizado, na empresa Vila Real Social, E.M., S.A, no âmbito do Mestrado de Ciências Económicas e Empresariais.
O objetivo principal é a elaboração de um diagnóstico sobre as várias valências da empresa, pressupondo uma análise com o propósito de apresentar medidas capazes de melhorar o desempenho global da empresa.
Como se trata de uma empresa pública, muitas das normas implementadas decorrem da legislação em vigor e dos normativos do seu sócio-único, o Município de Vila Real.
O relatório de estágio encontra-se dividido em cinco fases distintas: num primeiro momento encontra-se a caracterização da empresa; num segundo descrevem-se as atividades desenvolvidas, assim como as funções e atividades colocadas em prática; num terceiro momento realizou-se a revisão de literatura sobre a temática abordada; no quarto foi realizada uma conclusão sobre a análise dos resultados; e, por último, no quinto constam as propostas de ação, assim como, a autoavaliação e reflexão final sobre o decorrer do estágio.
No estágio foi possível melhorar alguns aspetos práticos da empresa, mas essencialmente, foi possível perceber alguns aspetos que podem ser melhorados/adaptados, garantindo melhores níveis de satisfação dos colaboradores e clientes, assim como, aumentar os níveis de qualidade da empresa.
This report is a follow-up to the curricular internship that was carried out in the company Vila Real Social, E.M., S.A, for the Master's Degree in Economics and Business Sciences. The main objective is the elaboration of a diagnosis about the various valences of the company, assuming a analysis of all the strengths and weaknesses, with the purpose of implementing measures, improving the overall performance of the company. As it is a public company, many of the rules implemented are derived from the legislation in force and the regulations of its sole-partner, the Município of Vila Real. The traineeship report is divided into five distinct phases: in first, we made the characterization of the company; in a second, are described the activities developed, as well as the functions and activities put into practice; in a third moment, the literature review on the subject was carried out; in forth phase, we made a conclusion about the analysis of results; and finally, in the fifth stage, we present the proposals for action, as well as the self-assessment and final reflection on the course of the internship. At the internship it was possible to improve some practical aspects of the company, but essentially it was possible to perceive some aspects that can be improved/adapted, guaranteeing better levels of employee and customer satisfaction, as well as increasing the quality levels of the company.
This report is a follow-up to the curricular internship that was carried out in the company Vila Real Social, E.M., S.A, for the Master's Degree in Economics and Business Sciences. The main objective is the elaboration of a diagnosis about the various valences of the company, assuming a analysis of all the strengths and weaknesses, with the purpose of implementing measures, improving the overall performance of the company. As it is a public company, many of the rules implemented are derived from the legislation in force and the regulations of its sole-partner, the Município of Vila Real. The traineeship report is divided into five distinct phases: in first, we made the characterization of the company; in a second, are described the activities developed, as well as the functions and activities put into practice; in a third moment, the literature review on the subject was carried out; in forth phase, we made a conclusion about the analysis of results; and finally, in the fifth stage, we present the proposals for action, as well as the self-assessment and final reflection on the course of the internship. At the internship it was possible to improve some practical aspects of the company, but essentially it was possible to perceive some aspects that can be improved/adapted, guaranteeing better levels of employee and customer satisfaction, as well as increasing the quality levels of the company.
Descrição
Relatório de Estágio de Mestrado em Ciências Económicas e Empresariais
Palavras-chave
Qualidade , motivação