Maximização do desempenho organizacional aplicando a gestão de conhecimento: um estudo de caso
Data
2022-07-12
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O estágio realizado na Vasta Selecção – Comércio e Serviços Lda., teve como data de início o dia 21 de setembro de 2020, terminando a 22 de março de 2021. Este projeto teve em vista a implementação de conceitos teóricos relativos à Gestão de Conhecimento (GC), com o propósito de melhorar o desempenho da organização na sua rotina diária. Em termos práticos, o estágio serviu ainda para a aquisição de valências e lições que se apresentam extremamente relevantes na esfera profissional.
Sendo visto como um pilar fundamental para o crescimento e desenvolvimento de qualquer empresa, o conhecimento é altamente reconhecido por entre os investigadores, ainda que se constate uma certa leviandade na sua valorização e aplicação prática.
Não obstante os desenvolvimentos económicos, tecnológicos e financeiros têm elevado consigo a relevância inerente a uma gestão eficiente do conhecimento no seio da organização, faltando, no entanto, um desenvolvimento de práticas de GC em particular em pequenas e médias empresas que extinguem o seu tempo a resolver problemas e a desenvolver as suas atividades diárias, dificultando a adesão de novos processos de funcionamento.
A escassez de recurso que se tem vindo a dar conta transpõe parte da sua relevância de outrora para o conhecimento, na medida em que, alimenta a necessidade de se inovar e de se renovar. Algo que sem a colaboração de todos os intervenientes da estrutura empresarial não é atingível.
Nesta medida, percebeu-se que as práticas de Gestão de Conhecimento promovem mudanças, não só relacionados com a inovação, mas também relacionadas com um local de trabalho mais produtivo e capaz para resolver problemas futuros.
É, portanto, foco principal deste projeto demonstrar teoricamente os avanços realizados nesta área, relacionando-os com a aplicação de medidas direcionadas para os problemas identificados na organização, reconhecendo as barreiras e riscos que podem ser sentidos.
The internship held at Vasta Selecção – Comércio e Serviços Lda., started on September 21, 2020, and ended on March 22, 2021. This project aimed to implement theoretical concepts related to Knowledge Management ( GC), with the purpose of improving the organization's performance in its daily routine. In practical terms, the internship also served to acquire skills and lessons that are extremely relevant in the professional sphere. Being seen a fundamental pillar for the growth and development of any company, knowledge is highly recognized among researchers, although there is a certain levity in its valuation and practical application. Notwithstanding the fact that economic, technological and financial developments have raised with them the relevance inherent to an efficient knowledge management within the organisation, there is, however, a lack of development of KM practices, particularly in small and medium-sized companies that spend their time solving problems and developing their daily activities, making it difficult to adopt new operating processes. The scarcity of resources that has been realized transposes part of its relevance from the past to knowledge insofar as it feeds the need to innovate and renew itself. Something that without the collaboration of all the players in the business structure is not possible to achieve. To this extent, it was noticed that Knowledge Management practices promote changes, not only related to innovation, but also related to a more productive and capable workplace that can solve future problems. It is, therefore, the main focus of this project to theoretically demonstrate the advances made in this área, relating them to the application of measures aimed at the problems identified in the organization, recognizing the barriers and risks that can be felt.
The internship held at Vasta Selecção – Comércio e Serviços Lda., started on September 21, 2020, and ended on March 22, 2021. This project aimed to implement theoretical concepts related to Knowledge Management ( GC), with the purpose of improving the organization's performance in its daily routine. In practical terms, the internship also served to acquire skills and lessons that are extremely relevant in the professional sphere. Being seen a fundamental pillar for the growth and development of any company, knowledge is highly recognized among researchers, although there is a certain levity in its valuation and practical application. Notwithstanding the fact that economic, technological and financial developments have raised with them the relevance inherent to an efficient knowledge management within the organisation, there is, however, a lack of development of KM practices, particularly in small and medium-sized companies that spend their time solving problems and developing their daily activities, making it difficult to adopt new operating processes. The scarcity of resources that has been realized transposes part of its relevance from the past to knowledge insofar as it feeds the need to innovate and renew itself. Something that without the collaboration of all the players in the business structure is not possible to achieve. To this extent, it was noticed that Knowledge Management practices promote changes, not only related to innovation, but also related to a more productive and capable workplace that can solve future problems. It is, therefore, the main focus of this project to theoretically demonstrate the advances made in this área, relating them to the application of measures aimed at the problems identified in the organization, recognizing the barriers and risks that can be felt.
Descrição
Relatório de estágio apresentado visando a obtenção do grau de mestre em Gestão
Palavras-chave
Gestão de conhecimento , Práticas