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Item Acesso Aberto O CPIS enquanto rota transnacional Ibérica: significados e potencialidades2019 - Perez, Xose Xerardo Pereiro; Bento, Ricardo Jorge E Silva; Santiago PradoItem Acesso Aberto O planeamento sustentável dos territórios dispersos de baixa densidade: o caso da Euro-região Galiza-Norte de Portugal2019-04 - Ramos, Luís; Bento, Ricardo Jorge E Silva; Fernandez, EmilioItem Acesso Aberto Pensamento Crítico em Rede no Ensino Superior: Reflexões de um Projeto de Partilha e Divulgação de Experiências em Inovação Didática da UTAD2015 - Caroline Dominguez; Payan-Carreira, Rita; Cruz, Goncalo; Maria Manuel Nascimento; Helena Silva; Eva Morais; Felicidade Morais; José LopesItem Acesso Aberto What university students think about context-based learning ? A case study in an industrial management course for future engineers2016 - Dominguez, Caroline; Gonçalo CruzItem Acesso Restrito Challenges and potentials of reusing greywater to reduce potable water demand2013 - Cristina, Matos; Santos, C.Item Acesso Aberto O ensino de competências argumentativas em filosofia através do método da controvérsia construtiva.2015 - Dominguez, CarolineItem Acesso Aberto Learn to cooperate and cooperate to learn: empowering critical thinking skills through cooperative peer review2015 - Dominguez, Caroline; Carreira, Rita Payan; Nascimento, Maria; Morais, Maria FelicidadeItem Acesso Aberto Learning through case studies in health Sciences: proposal for the adaptation of the FRISCO guidelines.2015 - Dominguez, Caroline; Carreira, Rita PayanItem Acesso Aberto Estratégias de reforço das capacidades de pensamento crítico: um caso na UTAD2014 - Rita Payan; Caroline Dominguez; Maria Manuel NascimentoItem Acesso Aberto Revisão entre pares e pensamento crítico: percurso para uma metodologia transversal.2014 - Dominguez, Caroline; Rita Payan; Maria Felicidade Morais; Maria Manuel Nascimento; Ana Maia; Daniela Pedrosa; Gonçalo CruzItem Acesso Restrito Negative critical incidents in academic libraries: an exploratory case study in the UTAD library2014 - Santos, Margarida; Menezes, João; Dominguez, CarolineThe purpose of this paper is to identify and analyse the dimensions of academic library customer complaints. It contributes to a better understanding of customer complaints within the context of a particular service, namely, academic libraries. The methodology was based on a case study with 30 narratives gathered from library customers and staff. Negative critical incidents were grouped and classified to support the conceptual framework used in this paper. Results identified 16 dissatisfied service encounters related to the following three dimensions of librarian service: open space, open place and open state. The vast majority of incidents identified involved the library experienced as an open state and open space. Owing to the exploratory nature of the study and the scope and size of the study sample, the results outlined are tentative and further research should be undertaken to test them in the context of other academic libraries.Item Acesso Aberto Exploration Network of the Trás-os-Montes Digital Project2004 - Morgado, Leonel; Bastos, Isabel; Ramos, Luís; Bulas-Cruz, JoséItem Acesso Aberto Analysis of users of the Citizen Support Offices of the Trás-os-Montes Digital Project2004 - Morgado, Leonel; Bastos, Isabel; Santos, Márcia; Rocha, Sandra; Gonçalves, Rui; Amorim, Alexandra; Bulas-Cruz, José