Beliefs, Behaviours, and Outcomes:   an Application to Knowledge Sharing in Healthcare Services

Data
2017
Autores
Marques, Carlos Peixeira
Leal, Carmem Teresa Pereira
Marques, Carla Susana Da Encarnação
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Resumo
Healthcare is a knowledge‐intensive activity entailing that knowledge management, particularly sharing and conversion, is critical to decision making throughout the diagnostic‐ therapeutic cycle and ultimately to management as well as to health outcomes. This paper seeks to contribute to the understanding of how knowledge sharing behaviours in healthcare services depend from attitudes and impact on perceived organizational performance. After analysis from a survey of 298 healthcare employees from North Portugal, results confirm an overall positive relationship between beliefs, behaviours, and performance. Additionally, it is suggested that a strong belief in the organizational benefits of knowledge sharing is more important to the frequency of sharing and to the perception of organizational performance than the belief in personal benefits from sharing is. Finally, results point out the importance of the relatively less frequent exchanges of explicit knowledge to improve healthcare outcomes.
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Knowledge sharing , Healthcare management , Healthcare performance , Tacit knowledge , Explicit knowledge
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