Utilize este identificador para referenciar este registo: http://hdl.handle.net/10348/8582
Título: Beliefs, Behaviours, and Outcomes:   an Application to Knowledge Sharing in Healthcare Services
Autor: Marques, Carlos Duarte Coelho Peixeira
Leal, Carmem Teresa Pereira
Marques, Carla Susana Da Encarnação
Ratten, Vanessa
Palavras-chave: Knowledge sharing
Healthcare management
Healthcare performance
Tacit knowledge
Explicit knowledge
Data: 2017
Resumo: Healthcare is a knowledge‐intensive activity entailing that knowledge management, particularly sharing and conversion, is critical to decision making throughout the diagnostic‐ therapeutic cycle and ultimately to management as well as to health outcomes. This paper seeks to contribute to the understanding of how knowledge sharing behaviours in healthcare services depend from attitudes and impact on perceived organizational performance. After analysis from a survey of 298 healthcare employees from North Portugal, results confirm an overall positive relationship between beliefs, behaviours, and performance. Additionally, it is suggested that a strong belief in the organizational benefits of knowledge sharing is more important to the frequency of sharing and to the perception of organizational performance than the belief in personal benefits from sharing is. Finally, results point out the importance of the relatively less frequent exchanges of explicit knowledge to improve healthcare outcomes.
URI: http://hdl.handle.net/10348/8582
Tipo de Documento: Objecto de Conferência
Aparece nas colecções:CETRAD - Artigo de Conferência em Revista Científica Indexada
DESG - Comunicação em Conferência

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