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dc.contributor.authorMarques, Carla Susana Da Encarnaçãopt_PT
dc.contributor.authorMarques, Carlos Duarte Coelho Peixeirapt_PT
dc.contributor.authorNogueira, Fernandapt_PT
dc.contributor.authorGerry, Chrispt_PT
dc.contributor.authorAndrade, Sóniapt_PT
dc.identifier.otherDOI: 10.1504/IJIL.2015.070243-
dc.description.abstractThe aim of this study was to promote a better understanding of the factors influencing innovation in the provision of health services by branches of the Catholic church’s ‘Sacred House of Mercy’ (Santa Casa de Misericórdia) operating in Portugal, and to determine the effects of innovation on the performance of individual staff and the local organisations as a whole. The chosen method for data collection was the questionnaire survey. The unit of analysis is constituted by the staff of Misericórdias in the North of Portugal that provide health services. To evaluate the relationship between innovation and performance, recourse was made to a structural equation model and AMOS 20 software. The results of the study suggest that the Misericórdias analysed display innovative behaviour that contributes positively to individual employee satisfaction, team spirit and overall organisational performance. The study provided a better understanding of the factors that influence innovation in this type of not-for-profit organisations.pt_PT
dc.relation.ispartofCETRAD - Centro de Estudos Transdisciplinares para o Desenvolvimentopt_PT
dc.subjectteam spiritpt_PT
dc.subjectemployee satisfactionpt_PT
dc.subjectorganisational performancept_PT
dc.subjecthealthcare provisionpt_PT
dc.subjectSanta Casa da Misericórdiapt_PT
dc.titleFacets and outcomes of healthcare service innovation: a study of Catholic service providers in northern Portugalpt_PT
degois.publication.titleInternational Journal of Innovation and Learningpt_PT
Aparece nas colecções:CETRAD - Artigo publicado em Revista Científica Indexada
DESG - Artigo publicado em Revista Científica Indexada

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