Internal Communication, Intellectual Capital and job Satisfaction: A Structural Model Applied to a Credit Union

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dc.contributor.authorLeal, Carmem Teresa Pereirapt_PT
dc.contributor.authorMarques, Carlos Peixeirapt_PT
dc.contributor.authorMarques, Carla Susana Da Encarnaçãopt_PT
dc.contributor.authorBraga-Filho, Elizomarpt_PT
dc.date.accessioned2018-07-31T14:23:35Z
dc.date.available2018-07-31T14:23:35Z
dc.date.issued2015-04
dc.description.abstractGiven the current scenario of marketplace instability and uncertainty, the way companies conduct and manage their intellectual capital is crucial. Numerous studies have highlighted the role of intellectual capital as a key driver of organisational performance due to its importance as an asset in the value creation process, yet few have analysed the relationships between internal communication, intellectual capital and job satisfaction. Considering the relevance of knowledge management and intellectual capital in the service sector, namely in the banking system (Curado 2008; Starbuck 2002), this study aims to assess the structure of intellectual capital in a Brazilian Credit Union, and how it relates to internal communication and job satisfaction. To accomplish this objective, a structural model, based on Longo and Mura (2011), was developed and tested on a sample of 109 employees from a particular branch of the union. Results confirm the threedimensionality of the Intellectual Capital construct and that job satisfaction, as well as internal communication, are constructs separate from intellectual capital and should not be confused. In fact, internal communication may be considered as an antecedent of intellectual capital, whereas job satisfaction is a consequence. Furthermore, results suggest that intellectual capital plays a mediation role in the relationship between internal communication and job satisfaction. Nevertheless, the framework presented in this paper is not without limitations. Firstly, the sample size and the fact that it is a case study requires caution regarding extrapolation of conclusions. A second limitation has to do with the measurement of Relational Capital, as items employed have shown to be problematic in terms of convergent validity. Nevertheless, this study holds great potential for the strategic management of human resources in banking, in particular credit unions, which is a prime concern for bank administrations, bank branch collaborators, and society at large. To the best of our knowledge, this is the first study to model the interrelationships between internal communication, intellectual capital and job satisfaction in a credit union, an organisation with particular structural and strategic features resulting from its external customers being members and owners.pt_PT
dc.identifier.isbn978-1-910810-01-9
dc.identifier.urihttp://hdl.handle.net/10348/8602
dc.language.isoengpt_PT
dc.publisherAcademic Conferences International Limitedpt_PT
dc.relation.ispartofCETRAD - Centro de Estudos Transdisciplinares para o Desenvolvimentopt_PT
dc.rightsopen accesspt_PT
dc.subjectinternal communicationpt_PT
dc.subjectintellectual capitalpt_PT
dc.subjectjob satisfactionpt_PT
dc.subjectcredit unionspt_PT
dc.titleInternal Communication, Intellectual Capital and job Satisfaction: A Structural Model Applied to a Credit Unionpt_PT
dc.typeconferenceObjectpt_PT
degois.publication.firstPage199pt_PT
degois.publication.lastPage207pt_PT
degois.publication.locationCartagenapt_PT
degois.publication.titleEuropean Conference on Intellectual Capital, 7thpt_PT
dspace.entity.typePublicationen
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