Turnover intention in healthcare services: an application of the Affect Theory of Social Exchange

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dc.contributor.authorMarques, Carlos Peixeirapt_PT
dc.contributor.authorLeal, Carmem Teresa Pereirapt_PT
dc.date.accessioned2018-07-27T11:27:13Z
dc.date.available2018-07-27T11:27:13Z
dc.date.issued2018-06
dc.description.abstractThe purpose of this paper is to test how, in the framework of the Affect Theory of Social Exchange, affective attachment to the organisation, resulting from knowledge exchange, acts as a barrier to employee attrition in Portuguese healthcare organisations. A model was designed to accommodate all the endogenous variables from the theory (exchange, affect, group cohesion, and affective attachment) and empirically tested using a survey of 409 employees. Findings support the theory?s adequacy to explain how affective attachment is developed and how it restrains employee leave, a process affecting and harming health systems and organizations in most OECD countries, Portugal included. Regarding knowledge exchange, findings suggest that personalisation promotes attachment, thus hindering turnover intentions. To the authors? knowledge, this is the first paper to fully integrate the endogenous variables that frame the Affect Theory of Social Exchange in studying either turnover intentions or knowledge exchange.pt_PT
dc.identifier.urihttp://hdl.handle.net/10348/8572
dc.language.isoengpt_PT
dc.publisherEURAMpt_PT
dc.relation.ispartofCETRAD - Centro de Estudos Transdisciplinares para o Desenvolvimentopt_PT
dc.rightsrestricted accesspt_PT
dc.subjectAffect Theory of Social Exchangept_PT
dc.titleTurnover intention in healthcare services: an application of the Affect Theory of Social Exchangept_PT
dc.typeconferenceObjectpt_PT
degois.publication.locationReikiavikpt_PT
degois.publication.titleEURAM 2018 - Research in Actionpt_PT
dspace.entity.typePublicationen
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