Approach for management by processes in sport organizations
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2016-09-20
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This thesis focus in the development of an approach to operationalize the business
strategy for the sport organizations, using Business Process Management (or BPM)
as theoretical framework. The approach is tested and improved within the context of
several sport organizations, using action research as a research methodology, which have
the double objective of developing the research and simultaneously achieve the expected
results in the organizations, where the improvement actions were developed. The
research results of this thesis are materialized in four studies, study 1 - addresses the
development of the approach and studies 2, 3 and 4 applies the approach respectively in
a context of a public organization, sport department of a municipally, and in a context
of a Sport Federation.
The articulation of the organizations accordingly their needs facilitates the achievement
of the business objectives, properly supported in an integrated approximation,
to operationalize the strategy, which simpli es the identi cation of the improvement
priorities in the organization. The research is supported in the adoption of a holistic approach,
to develop the strategic alignment based in the organization of the work without
the traditional functional perspective. The results of the research in the sports organizations
are the impact in their work, planned improvements, and the adoption of the
approach to facilitate the achievement of their business objectives systematically.
Descrição
Tese de Doutoramento em Ciências do Desporto
Palavras-chave
Organizações desportivas , Gestão desportiva