Proposta de um modelo de selecção e avaliação de fornecedores do CHTMAD, EPE
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Data
2015-09-18
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O serviço de aprovisionamento de um hospital envolve investimentos consideráveis, assumindo como função a aquisição de todos os bens e serviços necessários ao seu normal
funcionamento, através da secção de compras. É salutar intervir nesta área, pois é através
dela que se interage com o mercado de fornecedores. Para uma eficiente gestão de
fornecedores, é essencial manter com eles um relacionamento sólido e eficaz, no sentido de
se obterem ganhos de parte a parte. É neste contexto que se pretende determinar, qual o
modelo a desenvolver para selecção e avaliação do desempenho dos fornecedores do
CHTMAD, EPE.
Com a realização desta investigação, pretende-se sobretudo optimizar a gestão de
fornecedores do CHTMAD, EPE e como tal definir critérios que permitam selecionar e
avaliar o seu desempenho, através da implementação de um modelo de avaliação que
conduzirá ao desenvolvimento de fornecedores, bem como ao fomentar de relacionamentos
de parceria, salutares e eficientes, contribuindo para a concretização dos objetivos
estratégicos da instituição.
A metodologia empregue consistiu num estudo de caso, do tipo exploratório, descritivo e
prescritivo, utilizando-se como técnica de recolha de dados o questionário, aplicado aos
colaboradores do CHTMAD, EPE que interferem no poder de decisão de compra dos bens
e serviços, nomeadamente, pessoal médico, de enfermagem e compras. Com o intuito de
proceder ao tratamento dos dados obtidos, recorreu-se à análise descritiva dos mesmos.
O estudo aqui apresentado permitiu identificar os fornecedores que cumprem com os
critérios de avaliação propostos e outros que necessitam de desenvolver alguns itens para
melhorar a sua avaliação e relacionamento com o CHTMAD, EPE.
Os resultados desta investigação demonstram a necessidade dos decisores de compra
considerarem a utilização do modelo de avaliação proposto, como uma ferramenta de
gestão que os auxilia numa eficiente e eficaz selecção e gestão de fornecedores, compras
mais sólidas e contribuir para a criação de valor para o utente e consequentemente para a organização.
The provisioning service of a hospital involves considerable investments, this assuming the role of acquisition of all the goods and services needed for their normal operation, is done through the purchasing section. It is beneficial to intervene in this area because it is through it that the interaction with the suppliers happens. For an efficient suppliers management, it is essential to keep a solid and effective relationship in order for both parties to obtain gains. It is in this context that we pretend to establish which model to develop for selection and evaluation of the performance of CHTMAD, EPE supplies. With this research, primarily it is intended to optimize the management of CHTMAD, EPE suppliers and as such to set criteria to select and evaluate their performance through the implementation of an evaluation model that will lead to the development of suppliers as well as to promote partnerships and healthy and efficient relationships with the view to achieve the strategic objectives of the organization. The chosen methodology consisted on a case study, i.e. exploratory, descriptive and prescriptive using a questionnaire as a data collection tool on all the employees of CHTMAD, EPE that participate on the decision of purchasing goods and services, especially medical staff, nursing and purchasing. In order to process the data obtained, it was used the descriptive analysis of the same. The study presented here, allowed to identify the suppliers that comply with the criteria set and also to recognize others who need some development in order to improve their evaluation and relationship with CHTMAD, EPE. The results obtained on this study show the need of the decision makers to consider using this evaluation model as a management tool to create an efficient and effective selection and management of suppliers, successful purchasing and to contribute for the conception of value not only for the customer/user but also the organization.
The provisioning service of a hospital involves considerable investments, this assuming the role of acquisition of all the goods and services needed for their normal operation, is done through the purchasing section. It is beneficial to intervene in this area because it is through it that the interaction with the suppliers happens. For an efficient suppliers management, it is essential to keep a solid and effective relationship in order for both parties to obtain gains. It is in this context that we pretend to establish which model to develop for selection and evaluation of the performance of CHTMAD, EPE supplies. With this research, primarily it is intended to optimize the management of CHTMAD, EPE suppliers and as such to set criteria to select and evaluate their performance through the implementation of an evaluation model that will lead to the development of suppliers as well as to promote partnerships and healthy and efficient relationships with the view to achieve the strategic objectives of the organization. The chosen methodology consisted on a case study, i.e. exploratory, descriptive and prescriptive using a questionnaire as a data collection tool on all the employees of CHTMAD, EPE that participate on the decision of purchasing goods and services, especially medical staff, nursing and purchasing. In order to process the data obtained, it was used the descriptive analysis of the same. The study presented here, allowed to identify the suppliers that comply with the criteria set and also to recognize others who need some development in order to improve their evaluation and relationship with CHTMAD, EPE. The results obtained on this study show the need of the decision makers to consider using this evaluation model as a management tool to create an efficient and effective selection and management of suppliers, successful purchasing and to contribute for the conception of value not only for the customer/user but also the organization.
Descrição
Dissertação de Mestrado em Gestão dos Serviços de Saúde
Palavras-chave
Logística empresarial , Gestão da cadeia de abastecimento , Gestão dos serviços de saúde , Gestão dos fornecedores , Critérios de selecção e avaliação dos fornecedores